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Conscious Camping Booking Policy

The policy applies to Conscious Camping bookings for week 23-31, 2020, performed online via Angsbacka.com or at our reception.  For Conscious Camping weeks in August 2020 our Festival Ticket policy applies. The policy does not apply to any other type of booking. The policy is presented at the time of purchase and full – or partial – payment of the booking equals consent. Swedish law and regulations have been taken into account when forming this policy, the document in its entirety, is approved by the Ängsbacka organisation. For feedback, questions and in all matters regarding your booking, contact our Booking office.

PAYMENT METHODS, CONFIRMATION AND DOCUMENTS

Online bookings, as well as bookings made at our reception are all registered and paid via our booking system. Our currency is SEK, you manage your payment via the online system and your personal bank service. This applies also for purchase at our reception; as a rule we do not accept cash payments or foreign currency.

Our system accepts most bank- and credit cards, Swish (direct payment within Sweden) and bank transfer as payment methods. Tickets worth <10 000 SEK require full payment at the time of purchase. Bookings worth >10 000 SEK can be paid in installments (initial payment is still minimum 10 000 SEK). 

The following purchases are exceptions that require that you contact our booking office personally;

    • When you want to use a pre-existing voucher in your name (requires manual handling by our staff).
    • When performing a booking in another persons name, i.e a gift (a group booking when you are one of the participants is not affected by this exception).

DOCUMENTS RELATED TO YOUR BOOKING 

Booking and payment via the online system generates a confirmation email, linking you to your booking page online. Here you can view and handle your payments and keep track of due dates. The full amount associated with your booking has to be paid at the latest 30 days before the event starts. Remember, only full payment guarantees your booking, make sure to pay any outstanding amounts on time – you will receive a reminder via email before the due date!

Your payment also generates a receipt (including specification of VAT) that is sent to your email account. Please note! We do not issue additional receipts, or change the name of the payee once the purchase is made.

RULES FOR TICKET CANCELLATION, TRANSFER AND REFUND

If Ängsbacka cancels your booking or if you as a participant cannot join as planned, the following applies

    • §1: TRANSFER TO ANOTHER EVENT – LATEST ON DAY 7*
      If you decide not to arrive for the dates you have booked you can use your booking value to transfer your reservation to another bookable event in the current or next year. Contact the booking office as soon as possible and preferably at least 7 days before*. We charge 400 SEK administrative fee per booking. We can only guarantee basic accommodation (tent or dorm depending on event) for this option. If it is your wish to inquire about the possibility to book upgraded accommodation, please contact the booking office for more information.
    • §2: ASSIGN NEW GUEST/S – LATEST ON DAY 7*
      If you cannot make it for your arrival date you have the possibility to transfer the booking to another person/s. Contact the booking office as soon as possible and preferably at least 7 days before*. We charge 400 SEK administrative fee per booking.
    • §3: CANCEL YOUR PARTICIPATION – LATEST ON DAY 7*
      If you decide against arriving for the planned dates, you can request a refund up until 7 days before arrival. You pay the administrative fee of 400 SEK per adult and 200 SEK per child/youth.
    • §4: LATE CANCELLATION – DAY 6 UP UNTIL 48HRS*
      If you from day 6 or later, up until 48HRS before* decide against arriving on the planned date, you can request a refund. Ängsbacka keeps a cancellation fee of 15% of the total booking value. The minimum charge is 400 SEK for adults, 200 SEK per child/youth , the maximum fee is 900 SEK for an adult and 450 for children/youth. If you decide to cancel later than 48HRS before* we only offer a refund under certain circumstances, for details see §5 and §6.
    • §5: ILLNESS; KEEP YOUR FULL BOOKING VALUE FOR ANOTHER EVENT – UP UNTIL CHECK-IN*
      If you are hindered from attending the event due to illness, or another reason that you could not have foreseen (force majeure) you need to communicate this to us as soon as possible. You can then choose if you want to receive a refund according to §3 (CANCELLATION), alternatively we will offer you a voucher of the total booking value to use at a later point.
    • §6: LAST MINUTE COMPLICATIONS – AFTER CHECK-IN
      If you fall ill, or other unforeseen complications arise while you are checked in for Conscious Camping, you must inform us as soon as possible. If you are forced to leave earlier than planned, we will refund your remaining fully paid but not used days minus the admin fee of 400 SEK.
    • §7: ÄNGSBACKA CANCELS – AT ANY POINT*
      If Ängsbacka cancels your booking you will receive a full refund, no fees charged. We intend to communicate any decision to cancel the event at least 10 days in advance*, with a reservation that unforeseen circumstances may prevent us from doing so.

ADDITIONAL AGREEMENTS AND GENERAL POLICES THAT APPLY TO ALL

    • We expect you to cancel your participation if you, close to the start of (or during the event itself) know, or have a valid reason to believe, that you are carrying a contagious virus. We refer to you having symptoms of for example stomach flu, influenza or COVID-19 here, diseases that may cause an immediate health risk for other participants. Remember, it is your responsibility to do what you can to minimize the risk of infecting others.
    • If your travel here is cancelled or if you cannot join due to travel restrictions within Sweden or internationally, the above policy still applies and we do under no circumstances reimburse you for any travel tickets bought.
    • When making a booking with us you agree to our general policies and guidelines. Please note! Some events have alternative/additional policies and guidelines, if this is the case, special care will be given to clearly communicate this to all customers in the booking flow. If you are not sure what applies to the event you are attending, please contact our booking office for clarification.

PERSONAL DATA POLICY

Making a booking with us equals consent to our Personal Data Policy (as follows):

It is important for us that you as a customer feel safe around how Ängsbacka handles your personal data. Our focus is to give all customers the best service possible; this requires that we have access to the following information about you: name, address, date of birth, phone number and an email-address.

We are relying on this information to be able to correctly process your requested service.

In addition to this, due to the type of events we offer, we will also ask you to specify a gender (some events have a limited amount of tickets offered within a certain gender-group).

We handle all data in compliance with Swedish law and GDPR. We have chosen to cooperate with Transitor AB (the supplier of our booking system) and in that cooperation we have secured full ownership of the customer database and that it is handled in line with this policy. You always have the full right to take part in the data we have collected from you, as well as to revise and correct them as needed. Access to personal information will only be shared with Ängbacka related partners as course facilitators and program coordinators. They are informed and consent to only use your information to communicate about the event you signed up for and related events they are holding themselves. They are without exception not allowed to sell your personal information to any other party.

Once we have delivered our service to you (the event is fully paid and completed) you can actively reach out to us with any wish to be removed from our system. We will systematically remove data related to customers that have not requested our services within the past 7 years.

** Before the event starting date/time.