Course/retreat Booking Policy

The policy applies to course/retreat bookings online via Angsbacka.com or at our reception. The policy does not apply to any other type of booking. The policy is presented at the time of purchase and full – or partial – payment of the booking value equals consent. Swedish law and regulations have been taken into account when forming this policy, the document in its entirety, is approved by the Ängsbacka organisation. For feedback, questions and in all matters regarding your booking, contact our Booking office.

PAYMENT METHODS, CONFIRMATION AND DOCUMENTS

Online tickets, as well as tickets bought at our reception, are all registered and paid for via our booking system. All our tickets include a non-refundable administrative fee of 400 SEK. Our currency is SEK, you manage your payment via the online system and your personal bank service. This applies also to purchase at our reception; as a rule, we do not accept cash payments or foreign currency. Our system accepts most bank- and credit cards. Our system does not support bank transfer.

Tickets worth <10 000 SEK require full payment at the time of purchase. Tickets worth >10 000 SEK can be paid in instalments (initial payment is still a minimum of 10 000 SEK).

The following purchases are exceptions that require that you contact our booking office personally;

• • When you want to use a pre-existing voucher in your name (requires manual handling by our staff).

• • When performing a booking in another person’s name, i.e a gift (a group booking when you are one of the participants is not affected by this exception).

DOCUMENTS RELATED TO YOUR BOOKING 

Booking and payment via the online system generates a confirmation email, linking you to your booking page online. Here you can view and handle your payments and keep track of due dates. The full amount associated with your booking has to be paid at the latest 30 days before the event starts. Remember, only full payment guarantees your booking, make sure to pay any outstanding amounts on time – you will receive a reminder via email before the due date! 

Your payment also generates a receipt (including specification of VAT) that is sent to your email account. Please note! We do not issue additional receipts, or change the name of the payee once the purchase is made.

RULES FOR TICKET CANCELLATION, TRANSFER AND REFUND

If Ängsbacka or the course facilitator cancels the event or if you as a participant cannot join as planned, the following applies:

• • §1: EARLY CANCELLATION – LATEST ON DAY 45-30*
    If your booking is made at least 45 days prior to the event starting date, and if you let us know by email within 2 weeks after booking (i.e at least 30 days before the event starting date) you can revert your purchase, and get a full refund. If the event starting date is less than 45 days away when you make your booking, or if you change your mind at a later point, see §4 and §5 for details.
  • §2: TRANSFER TO ANOTHER EVENT – LATEST ON DAY 15*
    If you decide not to come to the event you have booked you can use your booking value to transfer your booking to another event in the current or next year. Contact the booking office as soon as possible and preferably at least 15 days before the event starting date, we charge 400 SEK administrative fee per booking. We can only guarantee basic accommodation (tent or dorm depending on event) for this option. If it is your wish to inquire about the possibility to book upgraded accommodation, please contact the booking office for more information.
  • §3: ASSIGN NEW PARTICIPANT – LATEST ON DAY 15*
    If you cannot make it to an event you may have the possibility to transfer the booking to another person/s who will then participate in your place. Contact the booking office as soon as possible and preferably 15 at least days before the event starting date, we charge 400 SEK administrative fee per booking. Please note! For some events the course facilitator may have prerequisites for participants or there could be a wish to establish a gender balance among the participants, which could influence who is able to join.
  • §4: CANCEL YOUR PARTICIPATION – LATEST ON DAY 15*
    If you decide against arriving for the planned dates, you can request a refund up until 15 days before arrival. You pay an administrative fee of 400 SEK per person.
  • §5: LATE CANCELLATION – DAY 14 UP UNTIL 48HRS*
    If you decide against arriving on the planned date, you can request a refund up until 48 hours before*. Ängsbacka keeps a cancellation fee of 15% of the total booking value. The minimum charge is 400 SEK, the maximum fee is 900 SEK. After this point you can no longer cancel the booking, with exceptions see §6 and §7.
  • §6: ILLNESS; KEEP YOUR FULL BOOKING VALUE FOR ANOTHER EVENT – UP UNTIL 48HRS*
    If you are hindered from attending the event due to illness, or another reason that you could not have foreseen (force majeure) you need to communicate this to us as soon as possible at the latest 48 hours before the event begins. You can then choose if you want to receive a refund according to §4 (LATE CANCELLATION), alternatively we will offer you a voucher of the total booking value to use at a later point. We normally require a doctor’s confirmation that you are hindered to participate, an exception is made to this rule until further notice. 
  • §7: LAST MINUTE COMPLICATIONS – IN THE FINAL 48HRS*
    If you fall ill, or other unforeseen complications arise in the last 48 hours before the event begins, you must inform us as soon as possible. We will not refund your booking at this point, we will however offer you a voucher of 50% of your booking value to use for another event. We normally require a doctor’s confirmation that you are hindered to participate, an exception is made to this rule until further notice. Once you have arrived and checked in and then need to leave early, for any reason, we do not refund your remaining days.
  • §8: ÄNGSBACKA OR THE COURSE FACILITATOR CANCELS – AT ANY POINT* 
    If Ängsbacka or the course facilitator cancels or postpones the event you will receive a full refund, no fees charged. We intend to communicate any decision to cancel the event at least 30 days in advance*, with a reservation that unforeseen circumstances may prevent us from doing so.

PERSONAL DATA POLICY

Making a booking with us equals consent to our Personal Data Policy (as follows):

It is important for us that you as a customer feel safe around how Ängsbacka handles your personal data. Our focus is to give all customers the best service possible; this requires that we have access to the following information about you: name, address, date of birth, phone number and an email-address.

We are relying on this information to be able to correctly process your requested service.

In addition to this, due to the type of events we offer, we will also ask you to specify a gender (some events have a limited amount of tickets offered within a certain gender-group).

We handle all data in compliance with Swedish law and GDPR. We have chosen to cooperate with Transitor AB (the supplier of our booking system) and in that cooperation we have secured full ownership of the customer database and that it is handled in line with this policy. You always have the full right to take part in the data we have collected from you, as well as to revise and correct them as needed. Access to personal information will only be shared with Ängbacka related partners as course facilitators and program coordinators. They are informed and consent to only use your information to communicate about the event you signed up for and related events they are holding themselves. They are without exception not allowed to sell your personal information to any other party.

Once we have delivered our service to you (the event is fully paid and completed) you can actively reach out to us with any wish to be removed from our system. We will systematically remove data related to customers that have not requested our services within the past 7 years.