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FESTIVAL TICKET POLICY

This policy applies to festival tickets and Conscious Camping tickets bought online via angsbacka.com or at our reception. The policy also includes volunteer registrations for the above booking types.
This policy is presented at the time of purchase and full – or partial – payment of the ticket equals consent. Swedish law and regulations have been taken into account when forming this policy and the document in its entirety is approved by the Ängsbacka organisation. For feedback, questions and in all matters regarding your booking, contact our Booking office.

PAYMENT METHODS, CONFIRMATION AND DOCUMENTS

Online tickets, as well as tickets bought at our reception, are all registered and paid for via our booking system. All our tickets include a non-refundable administrative fee of 400 SEK. Our currency is SEK, you manage your payment via the online system and your personal bank service. This applies also to purchase at our reception; as a rule, we do not accept cash payments or foreign currency. Our system accepts most bank- and credit cards. Our system does not support bank transfer.

Tickets worth <10 000 SEK require full payment at the time of purchase. Tickets worth >10 000 SEK can be paid in instalments (initial payment is still a minimum of 10 000 SEK).

The following purchases are exceptions that require that you contact our booking office personally;

    • When you want to use a pre-existing voucher in your name (requires manual handling by our staff).
    • When performing a booking in another person’s name, i.e a gift (a group booking when you are one of the participants is not affected by this exception).

DOCUMENTS RELATED TO YOUR BOOKING

Booking and payment via the online system generate a confirmation email, linking you to your booking page online. Here you can view and handle your payments and keep track of due dates. The full amount associated with your booking has to be paid at the latest 30 days before the event starts. Remember, only full payment guarantees your booking, make sure to pay any outstanding amounts on time – you will receive a reminder via email before the due date! 

Your payment also generates a receipt (including specification of VAT) that is sent to your email account. Please note! We do not issue additional receipts or change the name of the payee once the purchase is made. Please make sure you enter the correct name of the payee and the name/s of who will participate in the event at the time of purchase.

RULES FOR TICKET CANCELLATION, TRANSFER AND REFUND

If Ängsbacka cancels your booking or if you as a participant cannot join as planned, the following applies:

 

    • §1: CANCELLATION – LATEST ON DAY 15 BEFORE ARRIVAL
      Up until 15 days before the event starting date you can cancel your ticket and get a refund minus the 400 SEK administrative fee.
    • §2: TRANSFER TO ANOTHER EVENT – PREFERABLY AT LEAST 15 DAYS BEFORE ARRIVAL
      Within this timeframe, you can transfer your reservation to another bookable event in the current or next year. Contact the booking office as soon as possible and preferably at least 15 days before arrival date. We charge a 400 SEK administrative fee per booking. We can only guarantee basic accommodation (tent or dorm depending on event) for this option. If it is your wish to inquire about the possibility to book upgraded accommodation, please contact the booking office for more information. Volunteers that transfer to another volunteering period do not pay the 400 SEK administrative fee.
    • §3: ASSIGN NEW GUEST/S – PREFERABLY AT LEAST 15 DAYS BEFORE ARRIVAL
      If you cannot make it for your arrival date you have the possibility to transfer the booking to another person/s. Contact the booking office as soon as possible and preferably at least 15 days before arrival. We charge 400 SEK administrative fee per booking. Please note! For some events there is a wish from our side to establish a gender balance among the participants, which could influence who is able to join.
    • §4: LATE CANCELLATION – DAY 14 UNTIL EVENT STARTS
      For cancellations within this timeframe, Ängsbacka keeps a cancellation fee of 15% of the total booking value. The minimum charge is 400 SEK for adults, 200 SEK per child/youth. The maximum fee is 900 SEK per adult and 450 SEK per child/youth. We normally require a doctor’s confirmation that you are hindered to participate for late cancellations, an exception is made to this rule until further notice.
    • §5: LAST MINUTE COMPLICATIONS – AFTER CHECK-IN
      If you fall ill, or other unforeseen complications arise as you arrive or while you are checked in at Ängsbacka, you must inform us as soon as possible. If you are forced to leave earlier than planned, we will refund your remaining fully paid but not used days minus the administrative fee of 400 SEK.
    • §6: ÄNGSBACKA CANCELS YOUR BOOKING
      If Ängsbacka cancels your booking you will receive a full refund minus the 400 SEK administrative fee per ticket. We intend to communicate any decision to cancel the event at least 10 days in advance, with a reservation that unforeseen circumstances may prevent us from doing so.

ADDITIONAL AGREEMENTS AND GENERAL POLICES THAT APPLY TO ALL

    • We expect you to cancel your participation if you, close to the start of (or during the event itself) know, or have a valid reason to believe, that you are carrying a contagious virus. We refer to you having symptoms of for example stomach flu, influenza or COVID-19 here, diseases that may cause an immediate health risk for other participants. Remember, it is your responsibility to do what you can to minimize the risk of infecting others.
    • If your travel here is cancelled or if you cannot join due to travel restrictions within Sweden or internationally, the above policy still applies and we do under no circumstances reimburse you for any travel tickets bought.
    • When making a booking with us you agree to our general policies and guidelines. Please note! Some events have alternative/additional policies and guidelines, if this is the case, special care will be given to clearly communicate this to all customers in the booking flow. If you are not sure what applies to the event you are attending, please contact our booking office for clarification.

PERSONAL DATA POLICY

 

Making a booking with us equals consent to our Personal Data Policy (as follows):

It is important for us that you as a customer feel safe around how Ängsbacka handles your personal data. Our focus is to give all customers the best service possible; this requires that we have access to the following information about you: name, address, date of birth, phone number and an email-address.

We are relying on this information to be able to correctly process your requested service.

In addition to this, due to the type of events we offer, we will also ask you to specify a gender (some events have a limited amount of tickets offered within a certain gender-group).

We handle all data in compliance with Swedish law and GDPR. We have chosen to cooperate with Transitor AB (the supplier of our booking system) and in that cooperation we have secured full ownership of the customer database and that it is handled in line with this policy. You always have the full right to take part in the data we have collected from you, as well as to revise and correct them as needed. Access to personal information will only be shared with Ängbacka related partners as course facilitators and program coordinators. They are informed and consent to only use your information to communicate about the event you signed up for and related events they are holding themselves. They are without exception not allowed to sell your personal information to any other party.

Once we have delivered our service to you (the event is fully paid and completed) you can actively reach out to us with any wish to be removed from our system. We will systematically remove data related to customers that have not requested our services within the past 7 years.