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General policies & guidelines

The policies and the associated consequences stated below apply to everyone that visits Ängsbacka.

ZERO TOLERANCE ALCOHOL AND DRUG-POLICY

All operations on Ängsbacka are based on a drug and alcohol free environment. The aim is to create a safe atmosphere that favors authentic meetings, personal development and spiritual practice. This means that guests and residents must not consume or be under the influence of alcohol and drugs at the whole area of Ängsbacka.

A person on the area of Ängsbacka under the obvious influence of alcohol or drugs can be asked to leave immediately by the management team or a person appointed by the management. A person who repeatedly violate the alcohol and drug policy, and after two warnings from Ängsbackas management again violate this policy, receive a ban from Ängsbacka for six months.

Ängsbacka management can demand that a person struggling with alcohol- or drug related abuse who wishes to participate in Ängsbacka’s program is willing to work on oneself and receive the support available; for example, by participating in meetings with Alcoholics Anonymous.

The policy is evaluated annually by the General Circle, changes are consented to by the Association board.

Appendix to this policy agreed by General Circle November 11, 2015
A
ll substances that are intended to alter one's state of consciousness that are drunk, eaten, inhaled, snorted, sniffed and / or injected, and that are not prescribed by a licensed physician, are prohibited. For example, ayahuasca, cannabis oil and tobacco that is snorted. It is also prohibited to hire and / or promote the above substances (such as ayahuasca), and ceremonies related to these to people onsite at Ängsbacka (including volunteers, staff, guests and participants). Non-alcoholic beer and wine are not allowed to be consumed in public places / areas at Ängsbacka, such as the dining room, lounge and kitchen, Orange corridor, sauna, outdoor etc. Non-alcoholic beer and wine can be consumed by residents in private rooms at the Yellow House or the Red House, provided that any room-mates will be notified and verbally agree to this. Those who repeatedly violate this added alcohol and drug policy, including non-alcoholic beer and wine policy, and after a warning from Ängsbackas management again violate this policy, receive a ban from Ängsbacka for six months.

Exceptions for non-alcoholic beer and wine consumption can be made for special events as decided by the General Circle. If so far unknown or other substances are detected or detected at Ängsbacka, and / or conflict about the alcohol and drug policy occurs, this is addressed and decided upon in General Circle.

PHOTO AND FILM POLICY

Many people come to Ängsbacka – thousands every year! They come to be in a place where they can develop, take risks, challenge themselves and meet in new ways- and also to rest, enjoy and have fun! We want everyone to feel secure and respected in their desire for confidentiality.

Therefore: It is not allowed to film or photograph on the workshops or other activities (Heart Dance, Open Stage, etc) during Ängsbacka festivals and courses.

Feel free to photograph or film on the site – at meals and mingle at the café or in the park and at the campsite. We appreciate if you share your Ängsbacka experience with us or with your friends and family through social media channels: Facebook, Twitter, Youtube, Flickr, etc. It inspires others to live a healthier life, to find their own path to harmony and balance.

Ängsbacka’s own photographers take the pictures and movies that we need to share about Ängsbacka’s festivals, courses and other events in order to inspire others to a more conscious life and remind you all – who have been here at Ängsbacka – about all the wonderful experiences and insights you have gained during your stay at Ängsbacka.

If you do not want to be in the pictures or videos, please notify Ängsbacka media team in good time.

PERSONAL DATA POLICY

When booking an event with us you give consent to our Personal Data Policy (as follows):

It is important for us that you as a customer feel safe around how Ängsbacka handles your personal data. Our focus is to give all customers the best service possible; this requires that we have access to the following information about you: name, address, date of birth, phone number and an email-address.

We are relying on this information to be able to correctly process your requested service.
In addition to this, due to the type of events we offer, we will also ask you to specify a gender (some events have a limited amount of tickets offered within a certain gender-group).

We handle all data in compliance with Swedish law and GDPR. We have chosen to cooperate with Transitor AB (the supplier of our booking system) and in that cooperation we have secured full ownership of the customer database and that it is handled in line with this policy. You always have the full right to take part in the data we have collected from you, as well as to revise and correct them as needed. Access to personal information will only be shared with Ängbacka related partners as course facilitators and program coordinators. They are informed and consent to only use your information to communicate about the event you signed up for and related events they are holding themselves. They are without exception not allowed to sell your personal information to any other party. 

Once we have delivered our service to you (the event is fully paid and completed) you can actively reach out to us with any wish to be removed from our system. We will systematically remove data related to customers that have not requested our services within the past 7 years.

COMMUNICATION POLICY

Unless you actively ask to be excluded from this part of our communication with our previous and current customers, you can expect us to get in touch with you who have participated in our events to share:

  • Welcome letter, thank you letters and evaluation surveys.
  • Offerings to sign up for mailing lists in a similar area of interest.
  • Information about similar future events or events with the same workshop leaders.

We also share a monthly newsletter where we tell about what is going on at Ängsbacka, upcoming events, etc. You can opt-in and out of our newsletter at any time. Information on how to register or opt-out you find in the newsletter itself or on our website www.angsbacka.se.

LOST & FOUND POLICY

As a visitor at Ängsbacka you are solely responsible for your personal belongings at all times. 

During the actual event Ängsbacka will support you to retrieve any items lost by setting up, and maintaining specific “Lost & Found”-labelled boxes nearby the workshop-spaces. Collected items will be stored for a total of 2 weeks upon completion of the event. Valuables such as wallets, digital devices, keys and similar are kept at our booking office until they can be returned to their rightful owner for a maximum 3 months. Valuables are the only items that will be sent to you after the event is over and you will be charged for the shipping cost and an administrative fee of 100 SEK. Valuables are returned upon description.

Please reclaim and hand in lost valuables in the booking office.
Email booking@angsbacka.se for questions regarding Lost & Found.

Please be aware that Ängsbacka does not take any responsibility for personal belongings - the above is to be considered a service and not a guarantee that you will be able to retrieve lost items whether valuables or others, such as clothing.

PAYMENT METHODS AND TERMS

The following terms are valid unless otherwise stated on the website in the “Price and booking” tab, alternatively has been specifically communicated by the workshop leader.

Online tickets are booked and paid via the booking system. We accept most credit cards, Swish (within Sweden) and bank transfer as payment methods. For a ticket with a value of 1-10 000 SEK it is required that you as a customer pay the total amount directly upon booking.

For group bookings of tickets with a total value above 10 000 SEK customers are given the option to pay in steps (minimum first payment is still 10 000 SEK).

Upon booking you will receive a confirmation email with a link to your booking page online; here you can check what has been booked, view and handle payments and keep track of due dates. The full amount associated with your booking has to be paid at the latest 30 days before the event starts. Remember, only full payment guarantees your booking, make sure to pay any outstanding payments on time - you will receive a reminder via email before due date!

CANCELLATION POLICY

It is possible to cancel your ticket and receive a refund, see details below. For all cancellations we keep a fee of minimum 400 SEK per adult and 200 SEK per participant 0-17 years of age.
Please contact booking@angsbacka.se for all issues related to cancellation and refunds.

  • Until 30 days before the event starts: contact booking @ angsbacka.se to cancel your ticket and receive information about how to claim your refund. We keep a cancellation fee of 400 SEK per adult ticket and 200 SEK per child/youth ticket.
  • Until 14 days before the event starts: contact booking @ angsbacka.se to cancel your ticket and receive information about how to claim your refund. We keep a cancellation fee of 15% of the total booking value per ticket - minimum fee 400 SEK and maximum fee 900 SEK. Half fee for child/youth tickets.
  • When cancelling your ticket less than 14 days before the event starts, a doctor’s confirmation of your inability to participate is required to receive a refund. We keep a cancellation fee of 15% of the total booking value per ticket - minimum fee 400 SEK and maximum fee 900 SEK. Half fee for child/youth.
  • Refunds will not be made if you cancel after the event has started.
  • If Ängsbacka would cancel the event, all payments will be refunded (including the cancellation fee).

PLEASE NOTE: It may take up to one month before you have the refunded amount on your account.

LATE CHECK-OUT FEE

All events have a set time for check out that will be communicated in the welcome letter before arrival to Ängsbacka. Unless your event allows for you to book an extra night everyone is expected to leave their room at that time. The check-out routine and clarification on what is expected of you in terms of cleaning the room before departure varies with different types of events. In the welcome letter or as a part of the practical information given to you upon arrival this will be clarified to you.Please note that failing to vacate your room/bed by those times will incur a Late Checkout Fee of 200 SEK

TRANSFERENCE BETWEEN WORKSHOP- LEADERS/SESSIONGIVERS AND PARTICIPANTS/VOLUNTEERS

Workshop leaders and session givers at Ängsbacka are asked to agree to the following: I fully understand that Ängsbacka is a safe place for participants and volunteers. Therefore I will refrain from any sexual conduct with participants/volunteers when this is inappropriate due to status imbalance related to my role as a workshop leader, therapist, session giver etc.